In brief
- Report the incident as soon as it's safe to — delays can complicate a claim.
- Keep evidence: photos, receipts, police reports and contact details.
- As a Singi client, you report to us and we deal with the insurer until you're paid.
The first rule of any claim is to act quickly. Report the incident to your broker or insurer as soon as it's safe to do so, and keep a record of what happened — photos, notes, police reports and any receipts.
Next, gather your policy documents and the details the insurer needs. Different policies require different evidence: an accident claim needs a police abstract, a property claim may need proof of ownership and value.
This is where a broker earns its keep. When you're a Singi client, you report the claim to us and we take it from there — liaising with the insurer, arranging assessors, and following up until you're paid. You deal with one familiar point of contact instead of a call centre.
A well-handled claim is the best advertisement for good insurance. If you'd like a broker who manages claims on your behalf, get in touch with Singi today.
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